A Bad Experience

Many of you probably didn't that our washer broke the Wednesday before Thanksgiving. We haven't had our washer 6 months and spring had popped out of the washer and I didn't know how to fix it. I thought I fixed but when I saw water gushing out it was not a good thing. I called Samsung on Friday and the referred us to Callahan's. They are located in McKinney and they were suppose to call me on Monday. Did they call me, no! I had to call them to schedule my appointment. The technician came out on Tuesday afternoon and he couldn't get the spring back, come to find out he knew nothing about these washers. He told me that we would have to get a new spring and that he would have the office call me that afternoon to schedule another visit later in the week. I didn't hear from them for two days. I called them and they gave me the run around. They told me they had to order two parts and that their shipments don't come in till the afternoon. I complained at Samsung and I complained at Callahan's. I wrote a letter for both of them and sent it to the BBB. On Friday, I finally get the call and they told me they could come out on Saturday. I said fine and then an hour later she calls me back and tells me the tech has a family emergency and couldn't come till Monday. I was pissed off at that point. I asked her will it be first thing in the morning and she told me they don't schedule to appointments till Monday because there could have been some emergency calls over the weekend. They didn't consider my problem an emergency even though its been 10 days. Finally today comes and the tech calls me around 9 am. It took the tech 5 minutes to fix the washer. The washer could have been fixed on Tuesday. There were no parts that had to be ordered, etc. I was livid with the situation. The tech was very nice and it wasn't his fault. He did tell me the tech that did come out has been fired, I am not sure if that happened or not but regardless this should not have gotten this far. I am not sure why they kept giving me the run around on coming back out. Regardless don't use Callahan's for your appliances to get fixed! My poor family had to do all my washing up until now. Thank goodness for family because if I didn't have them I wouldn't want to know how many piles I would have. Thank goodness we have enough clothes for the kids.